At Halifax Stanfield, we care deeply about making tangible improvements that raise the bar and better serve all passengers, partners and community members.
In 2020, Halifax Stanfield became the first facility in Nova Scotia to achieve the Gold Accessibility Rating from the Rick Hansen Foundation.
There are many accessible transportation options available to and from Halifax Stanfield. We recommend travellers reserve their accessible transportation in advance, before arriving at the airport, when possible.
Accessible taxi service is integrated into the fleet of taxis serving Halifax Stanfield. Please request an accessible taxi from the Ground Transportation desk. Passengers are asked to communicate the details of their specific needs to staff at the Ground Transportation Desk to ensure their needs are met.
NEED-A-LIFT Transportation Services provides wheelchair accessible bus and taxi service to Metro and surrounding areas. Reservations require 24 hours’ notice and may be made by clicking here or by calling (902)-222-LIFT (5438).
TJ’s Driving Service offers wheelchair accessible bus and taxi service to Metro and throughout the province of NS. Reservations require 24 hours’ notice and may be made by calling (902)-441-9100. TJ’s Driving Service can accommodate a non-folding or collapsing mobility aid.
To ensure every passenger can easily access the terminal facilities, Halifax Stanfield has designated accessible pick-up and drop-off areas at the curb.
Curbside assistance phones are located at the two drop-off locations and at the ground transportation curb (taxis, buses, etc.).
Travellers interested in renting vehicles with accessible services/features should contact the rental car company directly for information. A complete list of Halifax Stanfield car rental companies is available here.
Designated parking spots for people with disabilities are located in all of Halifax Stanfield’s parking lots and facilities. In all cases, stalls are located close to entrance/exit points and elevators for maximum convenience. Accessible shuttle transportation to and from the terminal building to the Park ‘N Fly lot is available.
At Halifax Stanfield, we’re committed to providing an airport that’s accessible for all.
All washrooms at Halifax Stanfield are accessible. You will find them in the following areas:
- Domestic/International Check-In
- U.S. Check-In
- Food Court/Centre Court
- Domestic Arrivals
- International Arrivals
- Departures Level – Gate 16
- Departures Level – Gate 20
- Departures Level – Gate 23
At each washroom location, there is a private, universal washroom, equipped with accessible features such as emergency call systems.
Pet Relief Area
We have two designated pet relief areas for individuals travelling with a service animal:
- Pre-security: Located outside the front of the terminal building. To access the area, go to the lower level of the terminal building and take the Centre Tunnel, by the Security Office. The area is located across Bell Blvd. between the parkade and Alt Hotel (see map below for specific location).
- Departures: Located by Gate 15
All wayfinding signage inside the airport is positioned to avoid glare or shadows, has contrasting colours and meets width and height guidelines. All signage features easy to read, sans serif font. All elevators and escalators have tactile markers. Contrasting colours and grading is used between the walkways and waiting areas on the second level departures area.
Other Accessible Features
- Automated doors at all entrances and throughout the terminal.
- Universal washrooms with accessible features such as emergency call systems.
- Automated External Defibrillators (AEDs) and emergency phones throughout the terminal building.
- Visual fire alarms (low-frequency strobe) located throughout the terminal, including in washrooms.
- Versatile seating areas offering numerous options.
- Parkade facility with colour-coordinated parking and easy-to-use parking machine payments.
- Ample accessible parking in all parking lots, including the parkade.
- Covered, well-lit pedway connecting the parkade and terminal building.
- Pet relief areas for assistance animals.
- Clearly marked signage and wayfinding.
- Lowered check-in counters at ground transportation agencies.
- ATMs equipped with tactile markers.
Accessible Travel Planning
We strive to offer a positive experience to all travellers who visit our airport. With our partners, we have developed programs and initiatives to help and support customers preparing for air travel.
When booking your trip, be sure to advise your airline of any specific assistance or equipment you might need. A complete list of airlines serving Halifax Stanfield can be found by clicking here.
Travellers may request assistance on a prearranged basis. Please email your request to firstname.lastname@example.org or call 902-873-1434 during the business hours of Monday to Friday from 8 am until 4:30 pm.
Please include the following information:
- Name of traveller
- Travel date
- Airline and flight number
- Time of arrival at airport curbside
- Telephone, cell phone, email address
- Nature of special needs assistance
- Name of person arranging assistance (if different from above)
- Telephone, cell phone, and email address
- Vehicle description (type, make of vehicle, colour)
Please give three weeks’ notice of the request.
Travellers requiring an escort to provide special assistance through secured areas to their gate must contact their airline directly to request a temporary boarding pass.
If it’s necessary for someone with a special need to become familiar with the airport, a familiarization tour can be arranged by contacting email@example.com.
Together with Autism Nova Scotia, Halifax Stanfield has created Autism Aviators, a program that aims to ease the travel process for individuals on the autism spectrum.
The program includes an annual mock travel day where individuals on the autism spectrum and their families get to experience airport processes first-hand, including check-in, security screening, departures and boarding an aircraft. As part of this program, resource material has been created to help ease the travel experience for anyone on the autism spectrum. This material may also be very useful for anyone who has a special need.
For more information, or to view and download the material, please visit Autism Nova Scotia’s website.
Tartan Team Ambassadors
Halifax Stanfield is proud of its Volunteer Host Program made up solely of volunteers. Our Tartan Team provides a warm welcome and is there to answer any questions travellers may have. Volunteers can provide information and directions related to facilities, services and retail stores. Volunteers are on-site most days of the week from 8:00 a.m. to 8:00 p.m.
For information on any of the areas mentioned above, please review our Airport Map below or download the airport map here.
For more information about accessibility features at other airports across the country, visit the Canadian Transportation Agency’s Passenger Terminal Accessibility section of their web site.